Zoho SalesIQ
Live chat, visitor tracking, and chatbots for websites, with a genuinely usable free tier.
What is Zoho SalesIQ?
Zoho SalesIQ combines website live chat, visitor tracking, and chatbot automation in one product priced per operator. It leans further toward sales engagement than most help-desk chat tools, scoring and profiling visitors as they browse so conversations can be prioritised, and it offers an unusually capable free tier.
Best known for: Live chat with visitor intelligence at a low per-operator price
Key features
- Website live chat with routing and transfer
- Visitor tracking, lead and company scoring
- Codeless chatbot builder plus Answer Bot
- Messaging channels including WhatsApp, Messenger and Instagram
- Audio calls, video calls and screensharing
- Mobile SDK for in-app support
Who Zoho SalesIQ is best for
- Small teams adding live chat without a per-seat help desk contract
- Sites that want visitor tracking and lead scoring alongside chat
- Businesses layering chatbots over human agents on a budget
Ideal team: Small support and sales teams that want website chat, visitor intelligence, and basic bot deflection in one tool, priced per operator rather than per conversation.
Zoho SalesIQ pricing
Free
$0
- 3 operator licences
- 10,000 visitors tracked per month
- 100 operator chat sessions
Basic
$7/per operator / mo (billed annually)
- 50,000 visitors per month, 1,000 chat sessions
- 1 chatbot with 25,000 bot sessions
- Chat routing, translation and messaging channels
Professional
$12.75/per operator / mo (billed annually)
- 100,000 visitors per month, unlimited chat sessions
- 5 chatbots with 50,000 bot sessions
- Real-time reporting and conversation monitor
Enterprise
$20/per operator / mo (billed annually)
- 200,000 visitors per month
- 10 chatbots with 200,000 bot sessions
- Train bots on web URLs, audit logs, PBX integrations
Costs to watch before you commit
- Listed prices are per operator per month billed annually; month-to-month costs more
- Visitor tracking beyond the plan allowance is a significant add-on, from US$90 per month for 100,000 up to US$900 for 5 million
- Extra chatbots are US$8 per month each and extra bot chat sessions US$8 per 5,000
- Each additional brand is US$16 per month
- Local taxes (VAT, GST) are charged on top of the listed prices
Top Zoho SalesIQ alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside Zoho SalesIQ.
Re:amazeIntegrated support helpdesk, chat, and chatbots built for ecommerce brands.
FrontThe customer service platform built on the world's most powerful shared inbox.
TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.