Zoho Assist
Remote support and unattended access, priced per technician rather than per endpoint.
What is Zoho Assist?
Zoho Assist is remote support and remote access software: a technician can start an ad-hoc session with a customer over a browser, or connect to configured unattended devices without anyone present. It splits into two product lines — Remote Support priced per technician, Unattended Access priced per batch of computers — and is consistently among the cheapest credible options in the category.
Best known for: Cheap, reliable remote support priced per technician
Key features
- Browser-based ad-hoc remote support sessions
- Unattended access to configured devices with Wake on LAN
- File transfer, multi-monitor navigation and remote printing
- Session recording and audit trails on Enterprise
- Remote script execution and diagnostic tools
- Mobile and IoT device support
Who Zoho Assist is best for
- Support teams troubleshooting customer machines over the internet
- IT teams needing unattended access to managed devices
- MSPs and consultants supporting clients without an RMM contract
Ideal team: Support and IT teams of any size that need to take control of a remote machine reliably, and would rather pay per technician than per managed endpoint.
Zoho Assist pricing
Free
$0
- Ad-hoc remote support sessions
- One technician
- Basic remote control
Standard
$10/per technician / mo (billed annually)
- Unlimited ad-hoc sessions, 2 concurrent
- File transfer, multi-monitor, reboot and reconnect
- Voice chat and Zendesk integration
Professional
$15/per technician / mo (billed annually)
- 4 concurrent sessions
- Mobile device support and scheduled sessions
- Rebranding and advanced reports
Enterprise
$24/per technician / mo (billed annually)
- 6 concurrent sessions, session recording and audit
- Remote script execution and remote printing
- Departments, service queue and custom domain
Costs to watch before you commit
- Remote Support and Unattended Access are separate product lines — needing both means two subscriptions
- Unattended Access is priced per 25 computers per month, so device count drives that side rather than technicians
- Concurrent session limits (2, 4, 6) cap how many technicians can work simultaneously per licence
- Session recording storage beyond the allowance is $4 per month per additional 5 GB
- VoIP call credits are billed separately at $1 per credit
- Listed prices assume annual billing, which Zoho advertises as saving over 15%; local taxes are added on top
Zoho Assist pros and cons
Pros
- Consistently among the cheapest credible remote support tools — $10 per technician against far pricier incumbents
- 1,470 third-party reviews at 4.7, the strongest evidence base of any Zoho product we cover
- Browser-based sessions mean customers don't install anything to receive support
- Unattended access is a separate line priced per device, so you buy only the model you need
- Session recording, audit trails and remote script execution on Enterprise at $24
- Free tier handles genuine ad-hoc support for a single technician
Cons
- Remote Support and Unattended Access are separate subscriptions — needing both means paying twice
- Concurrent session limits (2, 4, 6) cap simultaneous work per licence, which matters for busy teams
- Unattended Access is priced per 25 computers, so device count rather than technicians drives that cost
- Recording storage beyond the allowance is $4 per month per 5 GB
- VoIP call credits are billed separately at $1 each
- Not an RMM — no patch management, monitoring or alerting, so MSPs need more than this
Zoho Assist review: a closer look
What Zoho Assist is
Zoho Assist is remote support software: a technician sends a link, the customer joins in a browser, and the technician takes control of their screen to fix the problem. A second product line, Unattended Access, connects to configured devices with nobody present — the model IT teams use for managed office machines. It competes on price and does so aggressively, at $10 to $24 per technician where the established players charge multiples of that.
The two product lines are the thing to understand
This trips people up at purchase. Remote Support is priced per technician and covers ad-hoc sessions to any machine — the customer support model. Unattended Access is priced per 25 computers and covers devices you've pre-configured — the IT management model. They are separate subscriptions. A support team that also manages its own office fleet needs both, and the combined cost is meaningfully higher than the headline suggests. Work out which model your work actually fits, or budget for both from the start rather than discovering the split after committing.
Concurrent sessions, not just seats
The second constraint is how many sessions one licence can run at once: two on Standard, four on Professional, six on Enterprise. For a technician working sequentially this is irrelevant. For a busy support desk where one person juggles multiple customers, or where you want a licence shared across shifts, it's the limit that bites first. Zoho also offers concurrent licensing for teams above roughly ten technicians or 200 devices, which is a different pricing conversation and worth asking about if you're at that scale rather than stacking individual licences.
What it isn't
Worth being explicit, because the categories blur: Zoho Assist is remote access, not remote monitoring and management. There's no patch management, no proactive alerting, no software deployment at scale, no endpoint health monitoring. An MSP running client infrastructure needs an RMM platform and will use Assist alongside it rather than instead of it. If your requirement is 'see and fix this machine now', Assist is excellent and cheap. If it's 'know that machine is about to fail', you need a different category of product.
How it compares
Against TeamViewer, TeamViewer is the recognised name with broader platform support and enterprise features, at a substantially higher price that has drawn persistent complaints about licensing changes; Assist undercuts it heavily for equivalent core function. Against AnyDesk, AnyDesk is comparably priced with a reputation for speed on poor connections, and the choice is largely preference. Against Splashtop, similar positioning with strong education and enterprise presence. Against NinjaOne, that's an RMM platform — a different and much larger purchase. With 1,470 reviews at 4.7, Assist's track record here is genuinely reassuring in a way most Zoho products' isn't.
Who should use Zoho Assist?
A good fit
Zoho Assist fits support and IT teams of any size that need reliable remote control of customer or company machines without paying TeamViewer prices. It's a natural choice for support desks handling ad-hoc troubleshooting, for internal IT managing a known device fleet, and for consultants and small MSPs who need access but not a full RMM platform.
Look elsewhere if…
MSPs needing patch management, monitoring and alerting need an RMM such as NinjaOne — Assist complements it rather than replacing it. Busy desks where technicians run many simultaneous sessions should check the concurrent limits and ask about concurrent licensing. Teams needing both ad-hoc support and unattended access should price both subscriptions before comparing. And organisations standardised on TeamViewer with entrenched workflows may find switching costs outweigh the saving.
The verdict
Zoho Assist is the best-evidenced product in the entire Zoho range — 1,470 reviews at 4.7 — and it earns that with a tool that reliably does one thing well at a fraction of the category's prices. Browser-based joining removes the friction that makes remote support painful for customers, and $10 per technician makes the buying decision easy. Two structural details decide the real cost: Remote Support and Unattended Access are separate subscriptions, and concurrent session limits cap simultaneous work per licence. Get those right and it's one of the clearest-value tools we cover. Just don't mistake it for an RMM.
Top Zoho Assist alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside Zoho Assist.
Re:amazeIntegrated support helpdesk, chat, and chatbots built for ecommerce brands.
FrontThe customer service platform built on the world's most powerful shared inbox.
TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.