Customer Support & Help Desk
Tidio
Live chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
4.7· 589 reviews· via CapterraFounded 2013 · San Francisco, CA
What is Tidio?
Tidio is a customer service platform combining live chat, ticketing, and the Lyro AI chatbot to automate support. It targets small businesses and ecommerce stores handling both sales and support conversations.
Best known for: Live chat with the Lyro AI chatbot
Key features
- Live chat widget
- Lyro AI chatbot
- Ticketing system
- Chatbot automation flows
- Ecommerce integrations
- Visitor tracking
Who Tidio is best for
- Small ecommerce and SMB teams wanting live chat plus AI deflection
- Sites that prefer conversation-based pricing over per-seat
- Teams that want a chatbot and shared inbox with a real free tier
Ideal team: Small ecommerce and SMB teams that want live chat plus a Lyro AI chatbot on conversation-based pricing rather than per-seat.
Tidio pricing
Free
$0
- Live chat + ticketing
- 50 conversations/mo
- 50 Lyro AI trials
Starter
$24/flat / mo
- 100 conversations/mo
- Basic analytics
- Email support
Popular
Growth
$49/flat / mo
- 250+ conversations/mo
- Advanced analytics
- Macros & permissions
Costs to watch before you commit
- Lyro AI is a separate add-on (from ~$32.50/mo per 50 AI conversations).
- Conversation caps mean the bill jumps once you exceed the plan limit.
- A large pricing gap sits between Growth (~$49) and the next Plus tier (~$300).
- Advertised prices assume annual billing; monthly is higher.
Top Tidio alternatives
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HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.
GorgiasEcommerce helpdesk and AI Agent — one inbox, priced by ticket volume.