Customer Support & Help Desk
Re:amaze
Integrated support helpdesk, chat, and chatbots built for ecommerce brands.
4.8· 53 reviews· via CapterraFounded 2012 · San Jose, CA
What is Re:amaze?
Re:amaze is a helpdesk and customer messaging platform built for ecommerce brands, unifying email, live chat, social, and SMS in one shared inbox. It adds chatbots, automation, and FAQ tools, and is now part of GoDaddy.
Best known for: Ecommerce-focused helpdesk with multichannel shared inbox
Key features
- Unified multichannel shared inbox
- Live chat and messaging
- Chatbots and automated workflows
- Help center and FAQ articles
- Ecommerce integrations (Shopify, BigCommerce)
- Customer profiles and order data
Who Re:amaze is best for
- Ecommerce and multi-store teams (esp. Shopify/BigCommerce)
- Brands wanting email, chat, social, and chatbots in one inbox
- Teams that want per-seat or a cheap flat plan for low volume
Ideal team: Ecommerce and multi-store support teams that want a unified helpdesk, chat, and chatbots with per-seat or low-volume flat pricing.
Re:amaze pricing
Basic
$29/per member / mo
- Email/chat/social inbox
- Chatbots
- Workflow automation
Pro
$49/per member / mo
- Multi-brand
- Live visitor view
- SMS & voice
Popular
Plus
$69/per member / mo
- Live screenshare (Peek)
- Departments
- Shift scheduling
Costs to watch before you commit
- The $59 flat Starter plan is capped at 500 responded conversations/mo.
- AI resolutions are metered — only 5/10/20 free per month, then ~$0.85 each.
- Multi-brand/store support requires Pro ($49) or higher.
- The small review base makes the 4.8 rating less statistically robust.
Top Re:amaze alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside Re:amaze.
FrontThe customer service platform built on the world's most powerful shared inbox.
TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.
GorgiasEcommerce helpdesk and AI Agent — one inbox, priced by ticket volume.