Customer Support & Help Desk
Hiver
The Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
4.7· 148 reviews· via CapterraFounded 2011 · San Jose, CA
What is Hiver?
Hiver turns Gmail and Google Workspace into a shared-inbox help desk, letting teams assign, track, and collaborate on customer emails without leaving Gmail. It also adds multichannel and AI-powered support features.
Best known for: Turning Gmail into a shared inbox help desk
Key features
- Shared inboxes inside Gmail
- Email assignment and status tracking
- Collision detection and notes
- SLA and analytics reporting
- Multichannel chat, WhatsApp, voice
- AI-powered support assistance
Who Hiver is best for
- Teams already living in Gmail and Google Workspace
- Support and ops teams wanting shared-inbox workflows without migrating tools
- Small teams that want AI drafting and analytics layered onto Gmail
Ideal team: Small-to-midsize support and ops teams on Google Workspace who want help-desk workflows inside Gmail rather than a standalone ticketing tool.
Hiver pricing
Growth
$25/per user / mo
- Shared inboxes
- AI Compose & Summarizer
- Basic analytics
Popular
Pro
$45/per user / mo
- AI Agents & Copilot
- Advanced analytics
- Integrations
Elite
$75/per user / mo
- AI QA
- Uptime SLA
- Dedicated success manager
Costs to watch before you commit
- A 2-seat minimum with block-based scaling (2/5/10/15…) means paying for unused seats.
- The AI add-on (~$20/seat/mo) is sold through sales/CSM, not self-serve.
- Full automation (AI QA) is gated to the top Elite tier.
- Discounted rates require annual commitment; monthly billing is ~40% higher on Growth.
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