Customer Support & Help Desk
Front
The customer service platform built on the world's most powerful shared inbox.
4.7· 2,500 reviews· via G2Founded 2013 · San Francisco, CA
What is Front?
Front is a customer operations platform built around a shared inbox that keeps the feel of email while adding help-desk structure. Teams manage email, chat, SMS, and social in one place with assignment, internal comments, automation, and analytics.
Best known for: A collaborative shared inbox for customer communication
Key features
- Shared inbox for teams
- Internal comments and collaboration
- Multichannel: email, chat, SMS, social
- Assignment and routing rules
- Workflow automation
- Analytics and SLA tracking
Who Front is best for
- Collaborative ops and CS teams that live in email
- Logistics, B2B, and agencies that need inbox-style collaboration
- Teams wanting omnichannel routing with assignment and comments
Ideal team: Collaborative operations and customer-success teams (5–200) in logistics, B2B, and agencies that manage relationships out of a shared inbox.
Front pricing
Starter
$25/per seat / mo
- Shared inbox + ticketing
- Basic analytics
- Up to 10 seats
Popular
Professional
$65/per seat / mo
- Omnichannel (email/SMS/social)
- Macros
- SSO & SCIM
Enterprise
$105/per seat / mo
- Unlimited automation
- Custom roles
- Copilot & Smart QA
Costs to watch before you commit
- Seat caps bite: Starter maxes at 10 seats, Professional at 50 — growth forces a tier jump.
- AI is à la carte on lower plans: Autopilot from ~$0.05/conversation, Copilot ~$20/seat/mo.
- Headline per-seat prices assume annual billing.
- Contracts over $25,000 require a mandatory onboarding package.
Top Front alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside Front.
Re:amazeIntegrated support helpdesk, chat, and chatbots built for ecommerce brands.
TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.
GorgiasEcommerce helpdesk and AI Agent — one inbox, priced by ticket volume.