tiHelpdesk (Tikit)
Web and email help desk for tracking internal and external tickets and team tasks.
What is tiHelpdesk (Tikit)?
tiHelpdesk (marketed at tikit.info) is a cloud-based help desk that lets staff and customers open tickets by email or web dashboard to track internal and external issues. It focuses on affordable per-agent pricing with a genuinely free tier for small teams. Features span automated assignment, knowledge base, linked tasks and built-in video conferencing.
Best known for: Low-cost help desk with a free 25-user tier
Key features
- Email and web ticket creation
- Automated assignment and round-robin routing
- Linked and dependent issues and tasks
- Knowledge base and smart filters
- Integrated video conferencing and screen sharing
- Data migration from Freshdesk
Who tiHelpdesk (Tikit) is best for
- Small support teams
- Internal IT/help desks
- Teams migrating off Freshdesk
Ideal team: Small businesses that want an affordable ticketing tool for both customer issues and internal team tasks.
tiHelpdesk (Tikit) pricing
Discovery
$0
- Up to 25 users
- Create, assign and manage engagements
- Set priority and status
Premier
$15/per user / mo
- Automated assignment and routing
- Products, groups and custom branding
- Knowledge base, smart filters and bulk actions
Executive
$20/per user / mo
- Everything in Premier
- Integrated video conferencing and screen sharing
- Minimum of 5 agents
Costs to watch before you commit
- Premier and Executive per-agent prices require a 6-month billing commitment; shorter terms cost more
- Executive plan requires a minimum of 5 agents
- Discovery free plan is capped at 25 users and omits automation, branding and video features
Top tiHelpdesk (Tikit) alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside tiHelpdesk (Tikit).
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HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.