Customer Support & Help Desk
tawk.to
100% free live chat, monetized through optional add-ons and hired agents.
4.6· 345 reviews· via CapterraFounded 2012 · Las Vegas, NV
What is tawk.to?
tawk.to is a free live chat and messaging tool that lets businesses monitor and chat with website visitors in real time. It monetizes through optional add-ons like removing branding and hiring live chat agents.
Best known for: 100% free live chat software
Key features
- Free unlimited live chat
- Shared inbox and ticketing
- Knowledge base builder
- Canned responses and triggers
- Real-time visitor monitoring
- Mobile and desktop apps
Who tawk.to is best for
- Cost-sensitive small businesses, startups, and solo operators
- Teams wanting unlimited free live chat and agents
- Businesses that will selectively pay to remove branding or outsource staffing
Ideal team: Cost-sensitive small businesses and startups that want unlimited free live chat and will pay only to remove branding or hire agents.
tawk.to pricing
Popular
Free
$0
- Unlimited agents & chats
- Live chat + ticketing
- Knowledge base
Remove Branding
$29/flat / mo
- White-label widget
- Custom domain
- Own branding on emails
AI Assist
$29/flat / mo
- 24/7 automated chat
- Agent suggestions
- Answers from your KB
Costs to watch before you commit
- Add-ons are billed per property — costs multiply for multi-site operators.
- 'Free' branding removal is really ~$29–$39/mo per property.
- AI Assist exact tier prices are shown only as an image; starts ~$29/mo.
- Hired Agents can dwarf every line item (~$728/mo for 24×7 coverage per property).
Top tawk.to alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside tawk.to.
Re:amazeIntegrated support helpdesk, chat, and chatbots built for ecommerce brands.
FrontThe customer service platform built on the world's most powerful shared inbox.
TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.