Customer Support & Help Desk
Olark
Live chat, plus an AI website agent that answers 24/7 without token limits.
4.3· 224 reviews· via G2Founded 2009 · Ann Arbor, MI
What is Olark?
Olark is a live chat tool that lets small and mid-sized businesses talk to website visitors in real time for sales and support. It focuses on accessible, easy-to-set-up chat with a companion AI website agent.
Best known for: Simple, accessible website live chat
Key features
- Real-time website live chat
- AI-powered website chat agent
- Automated chat triggers and messages
- Pre-chat surveys and lead capture
- Chat transcripts and reporting
- CRM and helpdesk integrations
Who Olark is best for
- SMBs wanting simple, reliable human live chat
- Sites that want a flat-priced AI website agent without volume spikes
- Small teams that value a mature, easy-to-deploy chat widget
Ideal team: SMBs and small teams that want straightforward human live chat, or a flat-priced AI website agent, without usage-based bill spikes.
Olark pricing
Live Chat
$29/per agent / mo
- Human live chat
- Automation rules
- Team management
Popular
AI Website Agent
$400/flat / mo
- Unlimited AI conversations
- No token limits
- 1 agent seat included
Enterprise
Custom
- Regional routing
- Advanced integrations
- SSO
Costs to watch before you commit
- The flat $400/mo AI plan is billed annually ($4,800 upfront).
- Only 1 human seat is bundled in the AI plan; extra agents are +$29/mo each.
- Historically sold 'PowerUp' add-ons — confirm current add-on costs directly.
- Deepest discounts historically required multi-year prepaid contracts.
Top Olark alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside Olark.
Re:amazeIntegrated support helpdesk, chat, and chatbots built for ecommerce brands.
FrontThe customer service platform built on the world's most powerful shared inbox.
TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.