Customer Support & Help Desk
My AskAI
AI support agent that learns your docs and deflects tickets before they reach your team.
4.5· 82 reviews· via CapterraFounded 2023 · London, United Kingdom
What is My AskAI?
My AskAI is an AI customer support agent that sits in front of your existing helpdesk (Intercom, Zendesk, Freshdesk, Gorgias, HubSpot) and answers questions using your help docs and past tickets. It aims to automatically resolve a majority of incoming support conversations before they reach a human agent.
Best known for: AI ticket deflection on top of existing helpdesks
Key features
- AI agent trained on your content
- Helpdesk integrations
- Historic ticket training
- Multi-lingual support (95+ languages)
- Website chat widget + Chrome extension
- Analytics and ticket deflection reporting
Who My AskAI is best for
- Small support teams
- Ecommerce stores
- SaaS startups
Ideal team: Lean support teams that want an AI agent layered on top of their existing helpdesk to deflect repetitive questions.
My AskAI pricing
Pro
$199/flat / mo
- 1,000 tickets/month
- 5 team seats
- Helpdesk integration + 95+ languages
Popular
Scale
$499/flat / mo
- 2,000 tickets/month
- Unlimited team seats
- API, Slack/Teams, SOC-2 Type II
Enterprise
Custom
- Unlimited AI agents
- Dedicated success manager
- White-label + custom features
Costs to watch before you commit
- Advertised low monthly rates (Pro ~$133, Scale ~$334) require annual billing; month-to-month is $199 and $499.
- Ticket allowances are capped per plan; overage is billed per extra ticket (~$0.12 on Pro, $0.10 on Scale).
- Branding removal and white-label are only on Scale and above.
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