Customer Support & Help Desk
LiveChat
Premium live chat and help desk software for sales and support teams.
4.5· 793 reviews· via G2Founded 2002 · Wroclaw, Poland
What is LiveChat?
LiveChat is a premium live chat and customer service platform for sales and support teams, built by the company now known as Text. It offers real-time website chat, ticketing, and agent tools with a large integration marketplace.
Best known for: Premium live chat software for sales and support
Key features
- Real-time website live chat
- Ticketing and shared inbox
- Canned responses and chat routing
- Sales tracking and product cards
- 200+ app integrations
- Analytics and reporting
Who LiveChat is best for
- Sales-and-support teams wanting a polished, feature-rich chat platform
- Growing SMBs and mid-market that will layer on AI and chatbots
- Teams that want visitor tracking and campaigns alongside chat
Ideal team: Sales-and-support teams at growing SMBs and mid-market companies that want a polished live-chat platform with optional AI automation.
LiveChat pricing
Starter
$19/per agent / mo
- Text intelligence
- 60-day chat history
- Track up to 100 visitors
Popular
Team
$49/per agent / mo
- Unlimited campaigns
- Full widget customization
- Track 400 visitors
Business
$79/per agent / mo
- Work scheduler
- Advanced reporting
- Track 1,000 visitors
Costs to watch before you commit
- No permanent free plan — trial only; ongoing use requires a paid seat.
- ChatBot (AI) is a separate add-on starting ~$52/mo (billed annually).
- Advertised per-agent prices assume annual billing; monthly adds ~$6–10/agent/mo.
- Visitor-tracking caps (100/400/1,000) push high-traffic sites to higher tiers.
Top LiveChat alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside LiveChat.
Re:amazeIntegrated support helpdesk, chat, and chatbots built for ecommerce brands.
FrontThe customer service platform built on the world's most powerful shared inbox.
TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.