Customer Support & Help Desk
LiveAgent
All-in-one help desk unifying email, chat, calls, and social in one inbox.
4.5· 1,531 reviews· via G2Founded 2004 · Bratislava, Slovakia
What is LiveAgent?
LiveAgent is an all-in-one help desk from Quality Unit that unifies email, live chat, phone, and social messages into a single ticketing inbox. It includes a native call center and live chat and serves SMBs and support teams.
Best known for: An all-in-one help desk unifying email, chat, and calls
Key features
- Unified multichannel ticketing inbox
- Live chat widget
- Built-in call center
- Social media integrations
- Knowledge base and self-service
- Automation rules and SLAs
Who LiveAgent is best for
- Small-to-mid teams wanting phone/call-center bundled with live chat
- Teams that need email, chat, and social ticketing cheaply per agent
- Support orgs that want a built-in AI answer assistant on entry plans
Ideal team: Small-to-mid support teams that want a call center, live chat, and social channels bundled into one affordable per-agent help desk.
LiveAgent pricing
Small Business
$15/per agent / mo
- Ticketing & live chat
- Knowledge base
- AI Answer Assistant
Medium Business
$29/per agent / mo
- Call center & IVR
- SLA rules
- Proactive chat
Popular
Large Business
$49/per agent / mo
- SSO & custom roles
- All social channels
- Advanced reporting
Costs to watch before you commit
- No free plan — only a 30-day trial.
- Monthly billing costs ~20%+ more than the annual rate shown.
- Social channels and SSO require the $49 Large Business tier.
- Call-center telephony minutes bill separately from seats.
Top LiveAgent alternatives
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HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.