Customer Support & Help Desk
Kayako
Unified help desk with an AI agent you pay for only when it resolves a ticket.
4.0· 222 reviews· via G2Founded 2001 · London, United Kingdom
What is Kayako?
Kayako is a customer service and help desk platform that unifies email, live chat, and social channels into a shared inbox, with a self-service knowledge base. It serves support teams wanting a customer-centric, conversation-focused help desk.
Best known for: Conversation-centric multichannel help desk
Key features
- Unified multichannel inbox
- Live chat support
- Self-service knowledge base
- AI-assisted ticket resolution
- Customer journey context (SingleView)
- Automation and SLA rules
Who Kayako is best for
- Support teams betting heavily on AI deflection
- Teams comfortable with usage-based (per-resolution) billing
- Orgs wanting a unified inbox, ticketing, and knowledge base in one platform
Ideal team: Support teams that want to lean on AI resolution and are comfortable with outcome-based, per-resolution billing over fixed seats.
Kayako pricing
Kay AI Agent
$1/per resolved ticket
- End-to-end AI resolution
- Stripe/Shopify/Salesforce
- No seat or setup fee
Popular
Kayako One
Custom
- Unified inbox & ticketing
- Knowledge base + live chat
- White-glove onboarding
Costs to watch before you commit
- Per-resolution AI billing scales directly with volume (10,000 resolutions = $10,000/mo).
- The Kayako One base fee is opaque — it requires a sales conversation.
- Third-party base-price figures (~$79/agent/mo) conflict and are unconfirmed.
- Legacy per-agent tiers have been discontinued.
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