Customer Support & Help Desk
HubSpot Service Hub
Customer-service software built on HubSpot's CRM so support shares one record.
4.4· 2,917 reviews· via G2Founded 2006 · Cambridge, MA
What is HubSpot Service Hub?
HubSpot Service Hub is the customer-service module of HubSpot's CRM platform. It provides ticketing, a shared inbox, knowledge base, customer portal, and AI tools, all sharing one contact record with HubSpot's marketing and sales hubs.
Best known for: Customer service software built on HubSpot's CRM
Key features
- Ticketing and help desk
- Shared omnichannel inbox
- Knowledge base
- Customer portal
- AI chatbots and assistance
- SLA management and reporting
Who HubSpot Service Hub is best for
- Teams already in (or moving to) the HubSpot ecosystem
- Orgs that want service tightly coupled to CRM and marketing data
- Scaling teams needing help desk, SLAs, and skill-based routing on one platform
Ideal team: Growing support teams (5–200) already using HubSpot CRM who want service, sales, and marketing on a single shared customer record.
HubSpot Service Hub pricing
Free
$0
- 2 users
- Basic ticketing
- Live chat & email
Starter
$15/per seat / mo
- Ticketing & live chat
- Simple automation
- Shared inbox & CRM
Popular
Professional
$90/per seat / mo
- Skill-based routing
- SLAs
- Call recording
Costs to watch before you commit
- Mandatory one-time onboarding fee: $1,500 (Professional), $3,500 (Enterprise).
- AI features run on metered HubSpot Credits (500/3,000/5,000 per tier; overages billed).
- Starter's ~$9 rate is an intro promo that renews at ~$15/seat/mo, then jumps to Professional at $90/seat/mo.
- Headline rates assume annual contracts; per-seat costs scale fast for larger teams.
Top HubSpot Service Hub alternatives
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HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.