HelpDesk
Simple multichannel ticketing and shared inbox from the LiveChat team.
What is HelpDesk?
HelpDesk is a ticketing and shared-inbox platform from Text, the maker of LiveChat. It consolidates email, website chat, Messenger, and SMS into one queue with automation rules, canned responses, and AI-assisted summaries. It targets small teams that want organized, multichannel support without an enterprise-grade help desk.
Best known for: Simple multichannel ticketing
Key features
- Multichannel ticketing (email, chat, Messenger, SMS)
- Shared inbox with automation rules
- Canned responses and macros
- AI ticket summaries and tag suggestions
- Team collaboration and assignment
- Reporting and SLAs
Who HelpDesk is best for
- Small teams that want straightforward email and chat ticketing
- LiveChat and ChatBot users consolidating support in one inbox
- Businesses unifying email, chat, Messenger, and SMS tickets
Ideal team: Small support teams that want simple, multichannel ticketing and a shared inbox without the weight of an enterprise help desk.
HelpDesk pricing
Essential
$19/per user / mo
- 1 AI Agent
- 3 ticketing rules
- Email, chat, Messenger & SMS
Growth
$79/per user / mo
- 10 AI Agents
- 10 ticketing rules & teams
- Ticket summaries & tags
Enterprise
Custom
- Custom AI Agents
- SOC 2 & HIPAA
- Dedicated account manager
Costs to watch before you commit
- No permanent free plan — 14-day trial only, then a paid seat is required.
- Listed prices are billed annually; monthly billing runs higher ($25/$99 per user).
- Ticketing rules, custom fields, and teams are capped on lower tiers.
- SOC 2 Type 2, HIPAA, and white-label are Enterprise-only.
Top HelpDesk alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside HelpDesk.
Re:amazeIntegrated support helpdesk, chat, and chatbots built for ecommerce brands.
FrontThe customer service platform built on the world's most powerful shared inbox.
TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.