Customer Support & Help Desk
HappyFox
Practical help desk software that scales with your support team.
4.6· 92 reviews· via CapterraFounded 2011 · Irvine, CA
What is HappyFox?
HappyFox is a cloud-based help desk and ticketing platform for customer support teams. It consolidates email, chat, phone, and social requests into a categorized ticketing system with automation, SLAs, and a self-service knowledge base.
Best known for: practical multichannel help desk software
Key features
- Multichannel ticketing system
- Help desk automation and SLAs
- Self-service knowledge base
- Canned actions and smart rules
- Reporting and analytics
- Customer satisfaction surveys
Who HappyFox is best for
- Mid-market IT and B2B support teams wanting predictable per-agent pricing
- Teams that need unlimited tickets, SLAs, and asset management
- Orgs running multi-brand support with custom roles and domains
Ideal team: Mid-market IT and B2B support teams (10–100 agents) that want unlimited tickets, SLAs, and asset management at a fixed per-agent cost.
HappyFox pricing
Basic
$24/per agent / mo
- Unlimited tickets
- SLA management
- Knowledge base (5-agent cap)
Popular
Team
$49/per agent / mo
- Multi-brand help desk
- Custom domain
- Custom roles
Pro
$99/per agent / mo
- Agent collision
- Asset management
- 24/7 email support
Costs to watch before you commit
- Basic hard-caps at 5 agents — any growth forces the jump to Team ($49).
- AI is separate: Copilot ~$14/agent/mo, Autopilot ~$0.02 per completed task.
- Basic caps reporting history to 1 year and storage to 50GB.
- Enterprise Pro is quote-only; higher tiers gate data retention and API limits.
Top HappyFox alternatives
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HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.