Customer Support & Help Desk
Groove
Simple shared-inbox help desk, now charging for outcomes instead of seats.
4.6· 194 reviews· via G2Founded 2011 · Newport, RI
What is Groove?
Groove is a shared-inbox help desk for small businesses and support teams. It turns team email, live chat, and social messages into a simple ticketing system with a knowledge base, reporting, and automation, without enterprise complexity.
Best known for: simple shared-inbox help desk for small teams
Key features
- Shared inbox ticketing
- Live chat widget
- Knowledge base builder
- Support reporting and analytics
- Workflow automation rules
- Canned replies and collision detection
Who Groove is best for
- Lean, high-volume support teams wanting unlimited agents
- Teams that prefer per-ticket pricing with AI included
- Small businesses wanting a simple email/chat shared inbox
Ideal team: Lean, high-volume support teams that want unlimited agents and built-in AI on a per-ticket model rather than fixed seats.
Groove pricing
Popular
Per-Ticket
$1/per ticket
- Unlimited agents & seats
- AI resolution included
- 250-ticket monthly minimum
Costs to watch before you commit
- A ~$3,000 annual minimum applies even at low ticket volume (250 tickets/mo floor).
- Cost scales directly with ticket count — no flat, predictable seat option remains.
- Legacy per-seat Standard/Plus/Pro tiers have been discontinued.
- The strong G2 score predates the Helply pricing/product pivot.
Top Groove alternatives
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HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.