Customer Support & Help Desk
Gorgias
Ecommerce helpdesk and AI Agent — one inbox, priced by ticket volume.
4.6· 547 reviews· via G2Founded 2015 · San Francisco, CA
What is Gorgias?
Gorgias is a customer support helpdesk built specifically for ecommerce brands. It unifies email, live chat, social, and SMS into one inbox, connects deeply to Shopify and other stores, and uses AI agents to automate common order and support questions.
Best known for: ecommerce-focused helpdesk for Shopify stores
Key features
- Unified ecommerce support inbox
- Deep Shopify and BigCommerce integration
- AI support agent automation
- Order data inside tickets
- Live chat and macros
- Ticket-volume-based pricing
Who Gorgias is best for
- Shopify and ecommerce brands that want ticket-volume pricing, not per-agent
- Stores that want built-in AI deflection tied to order data
- Support teams handling refunds, tracking, and returns from one inbox
Ideal team: Ecommerce and DTC brands on Shopify/BigCommerce that prefer paying by ticket volume with AI deflection built in.
Gorgias pricing
Starter
$10/flat / mo
- 50 tickets/mo
- AI Agent included
- Ecommerce integrations
Basic
$50/flat / mo
- 300 tickets/mo
- Macros & rules
- Ecommerce helpdesk
Popular
Pro
$300/flat / mo
- 2,000 tickets/mo
- Advanced automations
- Reporting
Costs to watch before you commit
- Tickets beyond your allowance run ~$0.32–$0.40 each — busy seasons blow through the cap.
- The AI Agent is billed per resolution on top of the plan (pay-when-it-resolves).
- Voice and SMS are usage-based add-ons.
- Annual billing is required for the discounted flat rates.
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