Customer Support & Help Desk
Freshchat
AI-powered messaging and live chat across web, mobile, and social.
4.4· 499 reviews· via G2Founded 2017 · San Mateo, CA
What is Freshchat?
Freshchat is Freshworks' customer messaging and live chat product, offering AI-powered bots and agent conversations across web, mobile, and social channels. It routes chats into a shared inbox and integrates with the wider Freshworks support suite.
Best known for: AI-powered live chat across web, mobile, and social
Key features
- Live chat and web messaging
- AI chatbots and automation
- Multichannel: WhatsApp, social, SMS
- Shared team inbox
- Routing and assignment rules
- Freshworks CRM and Freshdesk integration
Who Freshchat is best for
- Growing teams wanting omnichannel messaging (web, WhatsApp, social, SMS)
- Support orgs that want optional AI bots for deflection
- Teams already invested in the Freshworks ecosystem
Ideal team: Growing support teams that want omnichannel messaging with optional AI bots and are comfortable in the broader Freshworks suite.
Freshchat pricing
Free
$0
- Up to 10 agents
- Web & mobile chat
- Shared inbox
Growth
$19/per agent / mo
- WhatsApp & social
- SMS
- Freddy AI Agent
Popular
Pro
$49/per agent / mo
- Multilingual chat
- Custom dashboards
- Intelligent routing
Costs to watch before you commit
- Freddy AI Agent is session-metered: ~$49 per 100 sessions after a 500-session trial.
- Freddy AI Copilot is a separate ~$29/agent/mo add-on on top of the plan.
- Advertised prices assume annual billing; monthly is higher.
- Deeper functionality often pushes you toward bundled Freshworks products and upsells.
Top Freshchat alternatives
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TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.