Customer Support & Help Desk
Crisp
Multichannel business messaging and shared inbox, priced per workspace not per seat.
4.5· 190 reviews· via G2Founded 2015 · Nantes, France
What is Crisp?
Crisp is a business messaging platform combining live chat, a shared inbox, chatbots, and a help center for support, sales, and marketing. It is priced per workspace rather than per seat, targeting SMBs.
Best known for: Affordable per-workspace live chat
Key features
- Website live chat widget
- Shared team inbox
- Chatbot builder
- Knowledge base and help center
- Multichannel messaging
- CRM and campaign tools
Who Crisp is best for
- Startups and small teams on a single brand wanting flat pricing
- Teams that want a shared inbox, chat widget, and AI agent bundled
- Ops teams that prefer per-workspace over per-seat billing
Ideal team: Startups and small teams running a single brand who want flat, seat-friendly per-workspace pricing for chat and a shared inbox.
Crisp pricing
Mini
$45/flat / mo
- Shared inbox
- 4 seats included
- Custom email domain
Essentials
$95/flat / mo
- Omnichannel inbox
- AI chatbot
- Knowledge base
Popular
Plus
$295/flat / mo
- AI support suite
- Ticketing
- White-label
Costs to watch before you commit
- Priced per workspace — running multiple brands means paying for each separately.
- AI (Hugo) is billed by credits, roughly $0.05–$0.10 per automated conversation.
- Extra seats beyond the bundle run ~$10/agent/mo.
- Ticketing and white-labeling are locked to the top Plus tier.
Top Crisp alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside Crisp.
Re:amazeIntegrated support helpdesk, chat, and chatbots built for ecommerce brands.
FrontThe customer service platform built on the world's most powerful shared inbox.
TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.