Customer Support & Help Desk
Chatwoot
Open-source customer engagement you can self-host or run in the cloud.
4.5· 15 reviews· via G2
What is Chatwoot?
Chatwoot is an open-source customer engagement and support platform positioned as an alternative to Intercom and Zendesk. It unifies live chat, email, social, and messaging channels into a shared agent inbox, and can be self-hosted or used in the cloud.
Best known for: Open-source Intercom/Zendesk alternative
Key features
- Omnichannel shared inbox
- Live chat widget
- Social and messaging integrations
- Chatbots and automation rules
- Canned responses and macros
- Self-hosted or cloud
Who Chatwoot is best for
- Technical teams that want to self-host and avoid vendor lock-in
- Privacy-conscious orgs that need control over their support data
- Startups wanting an omnichannel inbox with a real free tier
Ideal team: Technical and privacy-conscious teams that want an open-source, self-hostable omnichannel support inbox, or a low-cost managed cloud tier.
Chatwoot pricing
Hacker
$0
- Live chat
- 500 conversations/mo
- Up to 2 agents
Startups
$19/per agent / mo
- All channels
- Unlimited conversations
- 300 AI credits
Popular
Business
$39/per agent / mo
- Voice channel
- 500 AI credits
- Automation rules
Costs to watch before you commit
- AI credits are capped per tier, then effectively metered.
- Prices shown are annual; monthly billing is higher.
- Self-hosting the free edition shifts cost to your own infra and DevOps time.
- Data-retention length is tier-gated.
Top Chatwoot alternatives
Popular Customer Support & Help Desk tools teams evaluate alongside Chatwoot.
Re:amazeIntegrated support helpdesk, chat, and chatbots built for ecommerce brands.
FrontThe customer service platform built on the world's most powerful shared inbox.
TidioLive chat plus the Lyro AI chatbot that automates SMB and ecommerce support.
HiverThe Gmail-based, multichannel help desk that turns shared inboxes into a support desk.
HelpCrunchAffordable multichannel support with live chat, email, and built-in AI.