ServiceTitan
The enterprise standard for multi-crew trades operations, sold entirely through a sales call.
Who ServiceTitan is best for
- Multi-crew residential and commercial contractors past the spreadsheet stage
- Operations that need real dispatch, inventory and job costing at scale
- Businesses with someone whose job is to run the system
Ideal team: Established residential or commercial trades businesses, typically fifteen technicians and up, with the revenue to absorb a five-figure implementation and the staff to run a system this large.
ServiceTitan pricing
Starter
Custom
- Dispatching, scheduling, call booking
- Invoicing, pricebook, mobile estimates
- Price disclosed only on a sales call
Essentials
Custom
- Adds payroll management and commission tracking
- Advanced reporting and memberships
- Price disclosed only on a sales call
The Works
Custom
- The full ServiceTitan suite
- Configurable payroll and deeper reporting
- Price disclosed only on a sales call
Costs to watch before you commit
- No price is published anywhere: all three packages carry a Request Pricing button, so you cannot compare ServiceTitan against anything without first booking a sales call
- Pricing is per technician, so the bill grows with every hire rather than sitting on a plan
- The Pro modules (Marketing Pro, Contact Center Pro, Pricebook Pro, Dispatch Pro, Fleet Pro, Scheduling Pro, Field Pro) are separate purchases on top of the package, and Capterra reviewers describe steady pressure to add them
- Implementation is a project rather than a signup, and reviewers describe onboarding as rushed and resource-heavy; budget staff time as well as fees
ServiceTitan pros and cons
Pros
- The deepest product in the category: dispatch, inventory, job costing, payroll and reporting that genuinely hold up at multi-crew scale
- 340 Capterra reviews at 4.3, a real sample from businesses large enough to stress the software
- Purpose-built for residential and commercial trades rather than adapted from generic field service, with trade-specific workflows out of the box
- The reporting is what larger contractors actually stay for: revenue per technician, job costing and capacity planning that smaller tools cannot match
- A large partner and integration ecosystem, including accountants and consultants who specialize in running it
Cons
- No price is published anywhere; all three packages carry a Request Pricing button, so comparison requires booking a sales call first
- Priced per technician, so the bill grows with headcount rather than sitting on a plan you chose
- The Pro modules are separate purchases stacked on top of the package, and reviewers describe steady pressure to add them
- 4.3 is the lowest score of any major platform in this category, against Jobber's 4.6 across four times the reviews
- Capterra complaints cluster on slow support, bugs introduced by updates, and QuickBooks export problems
- At least one reviewer reports the contract auto-renewing for a further year without notice, which is worth asking about directly before signing
- Implementation is a project with real staff cost, and reviewers describe onboarding as rushed and resource-heavy
ServiceTitan review: a closer look
The pricing page has no prices on it
This is the first thing to know and it shapes everything else. ServiceTitan's pricing page names three packages, Starter, Essentials and The Works, lists the features in each, and then gives you a Request Pricing button. There is no figure anywhere on the page. Not a starting price, not a range, not a per-technician rate. The page says only that pricing is per technician and designed to fit your business at any size. We do not estimate numbers we cannot verify, so every tier in our catalog shows as custom. What we can tell you is the shape: you pay per technician, the Pro modules cost extra on top, and implementation is a separate line item. Third-party estimates circulate and some competitors quote them in comparison tables, but those are unverified and we will not repeat them as fact. The practical consequence for a buyer is that ServiceTitan cannot be compared against anything until you have sat through a call. Jobber publishes four plan prices and its card processing rate. ServiceM8 and Tradify publish theirs. If you are a contractor trying to work out what your software should cost this year, ServiceTitan is the one option that requires you to hand over your contact details and your revenue figures before it will answer. That is a deliberate sales model rather than an oversight, and whether it bothers you is a real part of the decision.
What the 4.3 is telling you
340 Capterra reviews at 4.3 stars is a solid sample and a respectable score, and it is also the lowest of any major platform in this category. Jobber sits at 4.6 across 1,480. That gap is worth understanding rather than treating as a verdict, because the two products are sold to different businesses and a fifty-truck operation is a harder customer than a solo plumber. The complaint themes in the negative reviews are consistent and specific. Support response times come up repeatedly, with reviewers describing long waits on backend issues. Updates are described as introducing bugs in features that previously worked. Several reviewers report difficulty exporting cleanly to QuickBooks, with support unable to explain how transactions were recorded. Onboarding is described as rushed and heavy on the customer's own time. And cost appears throughout, both the absolute level and the pressure to add Pro modules. One review states that the contract auto-renewed for a further full year without notification. That is a single customer's account rather than a documented policy, and we cannot verify it from published terms, but combined with per-technician pricing and a sales-led contract it is exactly the question to put in writing before signing: what is the term, what is the renewal notice period, and what happens if we shrink.
When it is the right answer anyway
None of the above means avoid ServiceTitan. It means buy it deliberately, because for a particular shape of business there is nothing better and the alternatives genuinely fall over. The threshold is roughly the point where dispatch stops being a scheduling problem and becomes a capacity problem. When you are running enough crews that a dispatcher is a full-time role, when technician-level profitability matters more than whether an invoice went out, when you need inventory to reconcile across trucks and a pricebook to stay consistent across a team that did not all learn it the same way, that is ServiceTitan's territory. Jobber and its peers are excellent up to about fifteen technicians and then start to strain. The reporting is the real reason larger contractors stay. Revenue per technician, job costing, membership performance and capacity planning are the numbers that run a business at that size, and getting them out of a smaller platform means exporting to spreadsheets. If you have reached the point where someone in your office would own the system as part of their job, the implementation cost starts to look like what it actually is, which is the cost of running a larger company.
How it compares
Against Jobber, this is not really a competition, it is a fork in the road. Jobber is better for almost everyone under fifteen technicians: cheaper, published pricing, far more reviews, better scored, and honest about its card processing rate. ServiceTitan is better once complexity outgrows that, and worse value below it. Against Service Storm, which we also cover, the contrast is stark on transparency. Service Storm publishes one price with every feature included and no tiers; ServiceTitan publishes nothing and charges per technician with modules on top. Service Storm has nine reviews to ServiceTitan's 340, so the trade is transparency and simplicity against depth and evidence, and which matters more depends entirely on your size. Against FieldEdge and similar mid-market platforms, those compete directly and are worth quoting alongside, precisely because getting a second quote is the only way to know whether the first one was good. Against Housecall Pro, that sits between Jobber and ServiceTitan in both price and depth and is the usual step before this one. The honest summary: ServiceTitan is the most capable product here and the least transparent about what it costs. Both of those facts should be in your decision.
Who should use ServiceTitan?
A good fit
ServiceTitan fits an established residential or commercial trades business, realistically fifteen technicians and up, where dispatch has become a capacity problem rather than a calendar problem and technician-level profitability is a number someone reports on. If you have a dispatcher, an office manager, and enough revenue that a five-figure implementation is a normal capital decision, this is the platform the rest of the category is measured against, and the depth of its dispatch, inventory, job costing and reporting is real rather than marketing. Go into the sales call with your own numbers ready: technician count now and in twelve months, which Pro modules you actually need, and what your current software costs all in. Get the term length, the renewal notice period and the downgrade path in writing.
Look elsewhere if…
Look elsewhere if you are under about fifteen technicians, where Jobber does the same job for a published price with four times the reviews and a better score. Look elsewhere if you will not or cannot commit to a sales call and a contract, because there is no self-serve path here at all. Look elsewhere if unpublished pricing is a dealbreaker on principle, which is a defensible position and one several competitors are actively courting. Look elsewhere if your team has no one who can own the system, since reviewers are consistent that implementation consumes real internal time. And look elsewhere if you are shrinking rather than growing, because per-technician pricing is pleasant on the way up and painful on the way down.
The verdict
ServiceTitan is the most capable field service platform in this category and the least forthcoming about what it costs. Both halves of that sentence are the review. The product genuinely earns its position with larger contractors: dispatch that handles real capacity, job costing and technician-level reporting that smaller tools cannot produce, and 340 Capterra reviews from businesses big enough to have stressed it properly. The caution is the sales model and what surrounds it. The pricing page publishes no prices at all, only three package names and a Request Pricing button, so you cannot even shortlist ServiceTitan without handing over your details. Pricing is per technician, the Pro modules are extra, and implementation is a project. Its 4.3 is the lowest score of the major platforms here, with complaints clustering on support speed, update-introduced bugs, QuickBooks exports and cost pressure, and at least one reviewer reporting an unannounced annual auto-renewal. None of that is disqualifying at the size this is built for, and plenty of large contractors would not run anything else. But go in with your numbers prepared and your questions written down, because this is the one product in the category where the price you pay depends on the conversation you have.
Top ServiceTitan alternatives
Popular Field Service & Home Services tools teams evaluate alongside ServiceTitan.
NiceJobNiceJob is reputation marketing software that automates collecting customer reviews, displaying social proof, and driving referrals for local service businesses.
Housecall ProAll-in-one field service management software that helps home-service businesses handle scheduling, dispatching, invoicing, and payments.
TradifyTradify is a job management app for trade and field service businesses that handles quoting, scheduling, job tracking, timesheets, and invoicing in one place.
Zoho FSMField service management priced by appointment volume rather than per technician.
BoulevardBoulevard is a client-experience and business-management platform for salons, spas, and medspas covering scheduling, point of sale, payments, and marketing.