Agile CRM
All-in-one CRM with sales, marketing, and service on one affordable platform.
What is Agile CRM?
Agile CRM is an all-in-one customer relationship management platform that combines sales, marketing automation, and customer service in a single tool. It is aimed at small and midsize businesses that want contact management, deal tracking, email campaigns, and helpdesk features without stitching together separate apps.
Best known for: Affordable all-in-one CRM for small businesses
Key features
- Contact and deal (pipeline) management
- Marketing automation and drag-and-drop campaign builder
- Email tracking, templates, and campaigns
- Built-in telephony with call recording
- Helpdesk and service ticketing
- Landing pages and web forms
Who Agile CRM is best for
- Small businesses wanting sales and marketing in one tool
- Teams on a tight budget needing a free CRM to start
- Startups running email campaigns and basic automation
Ideal team: Solo founders and small teams up to about 25 people combining sales and marketing.
Agile CRM pricing
Free
$0
- Up to 10 users
- 1,000 contacts and companies
- Deals, tasks, appointments, and basic email tracking
Starter
$8.99/per user / mo
- 10,000 contacts and companies
- Email and web tracking with social monitoring
- Marketing automation and integrations
Regular
$29.99/per user / mo
- 50,000 contacts and companies
- Two-way telephony and mobile marketing
- Landing pages and more automation nodes
Enterprise
$47.99/per user / mo
- Unlimited contacts and companies
- Call recording and post-call automation
- Access controls and dedicated account manager
Costs to watch before you commit
- Listed per-user prices require a two-year prepay; monthly billing costs notably more (Starter is roughly $14.99/user/mo)
- The generous free plan caps at 1,000 contacts, so growth quickly forces a paid upgrade
- Higher email send volumes and third-party email delivery (SendGrid/Mandrill) can add cost
Agile CRM pros and cons
Pros
- Genuinely all-in-one at this price: sales pipeline, marketing automation, and a help desk in a single tool rather than three subscriptions
- Free plan supports up to 10 users with 1,000 contacts, which is unusually generous for getting a small team started
- Starter pricing is among the cheapest ways to get real marketing automation, not just contact storage
- Visual drag-and-drop campaign builder makes basic nurture sequences approachable without a marketing ops person
- Built-in two-way telephony with call recording from the Regular plan, which most CRMs at this price leave to an integration
- Landing pages, web forms, and email tracking are included rather than sold as add-ons
Cons
- Advertised per-user prices require a two-year prepayment, real monthly billing is far higher (Starter is roughly $14.99/user/mo against a $8.99 headline)
- The 1,000-contact ceiling on the free plan arrives quickly, and it's the contact count rather than users that forces the upgrade
- Interface and overall product feel dated next to HubSpot, Pipedrive, or EngageBay, and it has seen little visible modernization
- Doing three jobs at one price means none of them is best-in-class; each module is serviceable rather than strong
- Higher email volumes push you toward third-party delivery via SendGrid or Mandrill, which is extra cost and extra setup
- Support and product-momentum complaints are a recurring theme in user reviews, which is a real risk for a system you'd build a business on
Agile CRM review: a closer look
What Agile CRM is
Agile CRM is an all-in-one platform that bundles a sales CRM, marketing automation, and a customer service help desk into one low-priced subscription. The proposition is consolidation for small teams: instead of paying separately for a CRM, an email marketing tool, and a support inbox, you get workable versions of all three in one place with shared contact records. For a solo founder or a team under about 25 people, that consolidation is the entire reason to consider it: a single contact database that sales, marketing, and support all read from removes a genuine class of small-business headache.
What you actually get in each module
The sales side covers contacts, deals, pipelines, tasks, appointments, and email tracking, plus two-way telephony with call recording from the Regular plan, a feature most competitors at this price push to an integration. Marketing is the strongest of the three: a visual drag-and-drop campaign builder, web forms, landing pages, and behavior-triggered sequences that a non-specialist can assemble. The service module provides ticketing, canned responses, and basic SLA handling. The consistent pattern is that each module does the obvious 80% competently and stops. Nothing here will beat a dedicated tool, but for a small team the alternative is usually a spreadsheet plus three disconnected apps.
The pricing you should actually budget
This is the part that catches people out, and it's worth being blunt about. The advertised per-user rates: $8.99 Starter, $29.99 Regular, $47.99 Enterprise, assume a two-year prepayment. Paying month to month costs substantially more; Starter lands around $14.99/user/mo, roughly 65% above the headline. Work out the number you'd actually pay on your preferred billing term before comparing it against anything else. The free plan is genuinely useful but bounded by contacts rather than seats: ten users is plenty, 1,000 contacts is not, and any active marketing list crosses that line fast. Budget for email delivery too, since higher send volumes route through SendGrid or Mandrill.
Age, momentum, and the risk that comes with it
The honest caveat is that Agile CRM feels like a product from an earlier era. The interface is dated against HubSpot, Pipedrive, or EngageBay, and there has been little visible modernization for some time. User reviews return repeatedly to support responsiveness and the pace of improvement: themes that matter more than a stale UI, because a CRM is a system you build a business process on and then live with for years. None of this means it doesn't work today; it does. It does mean you should weigh vendor momentum alongside the feature list, and confirm current plan details directly with Agile CRM before committing to a multi-year prepay.
How it compares
EngageBay is the most direct comparison and the one most small teams should run: same all-in-one sales-plus-marketing-plus-service pitch, similar price band, but a noticeably more modern product. HubSpot's free CRM is the alternative if you want the strongest ecosystem and are prepared for costs to climb sharply once you need its paid marketing tiers. Pipedrive wins outright if what you actually need is a focused sales pipeline rather than three modules; it does that one job far better. Zoho CRM offers comparable breadth with a much larger surrounding suite. Agile CRM's remaining case is price plus consolidation: if you want all three functions in one place at the lowest possible cost and can live with a dated experience, it still makes that argument.
Who should use Agile CRM?
A good fit
Agile CRM fits solo founders and small teams up to roughly 25 people who want sales, marketing, and support sharing one contact database at the lowest possible cost, and who value consolidation over polish. It works best for businesses running straightforward email campaigns and simple pipelines, and for teams starting on the free plan to prove the workflow before paying: provided they're comfortable with a dated interface and are budgeting the real, non-prepaid price.
Look elsewhere if…
Teams that want the same all-in-one shape from a more actively developed product should look at EngageBay first. If your real need is a sales pipeline rather than three modules, Pipedrive does that job substantially better. Growing companies that will need sophisticated marketing automation, and anyone who expects a modern interface their team will adopt willingly, should budget for HubSpot instead. And anyone uneasy about vendor momentum should treat a two-year prepayment as the commitment it is.
The verdict
Agile CRM is a lot of functionality for very little money, and for a small team that genuinely needs sales, marketing, and service in one place, that combination still has a case. The free plan is a real starting point, the marketing automation punches above its price, and included telephony is unusual at this level. The reservations are substantial and worth weighing properly: headline pricing depends on a two-year prepay that makes the honest monthly cost roughly 65% higher, the free tier's contact cap arrives faster than the user count suggests, and the product shows its age against newer all-in-one competitors. Price it on the billing term you'd actually use, and compare it directly against EngageBay before committing: if the modern product wins at a similar cost, take it.
Top Agile CRM alternatives
Popular CRM & Sales tools teams evaluate alongside Agile CRM.
Recruit CRMEnd-to-end ATS and CRM built for recruitment and executive search firms.
SalesflareCRM that auto-fills itself from your email, calendar, and social data.
Less Annoying CRMOne flat price, zero upsells, a simple CRM for very small businesses.
CloseCRM with built-in calling, SMS, and email for high-velocity sales.
Bigin by Zoho CRMPipeline-centric CRM built for small businesses buying their first CRM.