
1. Document360
Best for customer-facing help centers
What it does better than GitBook
Document360 is built around help-center publishing, with article workflows, versioning, category management, and reader analytics that GitBook does not center on. For support and product documentation aimed at customers rather than developers, it fits the job better. Its AI assistant answers reader questions.
Where GitBook still wins
GitBook is stronger for developer docs, with Git Sync and OpenAPI-driven API references Document360 does not match.
Best for: Support and product teams publishing customer help centers.



