Docs & Databases
Document360
AI-powered knowledge base platform for customer help centers and teams.
4.7· 290 reviews· via CapterraFounded 2017 · London, United Kingdom
What is Document360?
Document360 is a cloud knowledge base platform for building self-service help centers, product documentation, and internal wikis, with AI-assisted authoring and search. Built by Kovai.co, it serves support, product, and technical documentation teams.
Best known for: AI-powered knowledge base and help-center software
Key features
- Self-service knowledge base portals
- AI-powered search and assistant
- Category manager and versioning
- Article performance analytics
- Private internal documentation
- Markdown and WYSIWYG editor
Who Document360 is best for
- Customer-facing help centers and public documentation
- Technical writers and dedicated documentation teams
- Companies needing multi-language docs with AI search
Ideal team: Mid-market to enterprise product and support orgs that need a polished, governed external knowledge base.
Document360 pricing
Professional
Custom
- Knowledge base + Eddy AI
- Analytics
- SEO tools
Popular
Business
Custom
- More workspaces & languages
- Advanced security
- Team accounts
Enterprise
Custom
- SSO
- Private knowledge base
- AI Premium Suite add-on
Costs to watch before you commit
- Priced per project — each additional knowledge base or brand multiplies cost.
- The AI Premium Suite is a paid add-on on top of the plan.
- Pricing is hidden behind a sales quote, with reported renewal increases year over year.
- Editor/reviewer (team account) counts drive the quote up.
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