1. Rocket.Chat
Best for data-sovereignty requirements
What it does better than Mattermost
Rocket.Chat matches Mattermost's open-source, self-hostable, full-data-ownership model while adding omnichannel customer messaging that Mattermost doesn't emphasize. It suits teams that also want to talk to customers from the same platform. Cloud hosting is available too.
Where Mattermost still wins
Rocket.Chat's stability and polish at large scale are sometimes rated below Mattermost by technical teams.
Best for: Data-sovereignty teams that also want omnichannel customer chat.



