Forms & Surveys
SurveySparrow
Conversational surveys plus NPS, CSAT, and 360 feedback in one platform.
4.4· 2,039 reviews· via G2Founded 2017 · Palo Alto, CA
What is SurveySparrow?
SurveySparrow is a customer-experience and survey platform built around conversational, chat-style surveys. It supports NPS, CSAT, and 360-degree feedback for teams collecting customer and employee insights.
Best known for: Conversational survey experiences
Key features
- Conversational chat-style surveys
- NPS, CSAT, and CES tracking
- 360-degree employee assessments
- Recurring survey automation
- Reputation and review management
- Analytics dashboards
Who SurveySparrow is best for
- CX teams running recurring NPS and CSAT programs
- HR teams needing 360-degree employee feedback
- Businesses wanting chat-style surveys with higher completion
Ideal team: CX and HR teams of 3–200 who want conversational surveys plus experience-management features like NPS and 360 reviews.
SurveySparrow pricing
Free
$0
- Limited responses
- Core survey types
- Basic reports
Basic
$19/flat / mo
- 2,500 responses / yr
- 1 user
- Skip logic
Popular
Starter
$39/flat / mo
- 15,000 responses / yr
- Survey translation
- More integrations
Business
$79/flat / mo
- 50,000 responses / yr
- 3 users
- Custom branding & workflows
Costs to watch before you commit
- Response limits are annual — high-volume programs upgrade fast.
- Extra seats on the Business plan cost ~$49/user/month.
- Advanced CX modules (sentiment, CSS control) sit on quote-based tiers.
Top SurveySparrow alternatives
Popular Forms & Surveys tools teams evaluate alongside SurveySparrow.
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SurveyMonkeyThe category-defining survey platform with a huge template and question bank.