respond.io
An AI-powered customer conversation management platform that unifies SMS, WhatsApp, and other messaging channels into a single business inbox with automation.
What is respond.io?
respond.io is a customer conversation management platform that consolidates messaging channels such as WhatsApp, SMS, Facebook Messenger, Instagram, and web chat into one shared inbox. It layers workflow automation, broadcast campaigns, and AI agents on top to help sales and support teams capture, route, and respond to conversations at scale.
Best known for: A WhatsApp-first, AI-powered omnichannel business messaging inbox
Key features
- Omnichannel shared inbox across SMS, WhatsApp, and social channels
- Visual workflow automation builder
- AI agents and AI-assisted replies
- Broadcast and promotional messaging
- Contact management and conversation routing
- Developer API and CRM/e-commerce integrations
Who respond.io is best for
- Sales and support teams handling high message volume across channels
- Businesses using WhatsApp and SMS for lead conversion
- Companies wanting AI agents and workflow automation on messaging
Ideal team: Small-to-midsize sales and support teams that manage customer conversations across multiple messaging channels and want automation plus a shared inbox.
respond.io pricing
Starter
$79/flat / mo
- Around 5 users included
- Multi-channel team inbox and mobile app
- Basic AI Prompts and reporting
Growth
$159/flat / mo
- Broadcast messaging and workflow automation
- AI Agent and developer API access
- Advanced reports and more users
Advanced
$279/flat / mo
- SSO and deeper integrations
- AI voice and advanced automation
- Higher usage limits for mature teams
Enterprise
Custom
- Custom volume and contact limits
- Dedicated support and onboarding
- Enterprise security and controls
Costs to watch before you commit
- Advertised prices require annual billing; monthly billing costs noticeably more (roughly $99/$199/$349)
- Plans are priced on Monthly Active Contacts (MACs) — exceeding your quota triggers add-on charges
- WhatsApp/SMS conversation and messaging fees from carriers are billed separately on top of the subscription
- Extra users beyond the plan's included seats cost more per seat
Top respond.io alternatives
Popular SMS & Chat Marketing tools teams evaluate alongside respond.io.
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KixieKixie is a sales-focused calling and SMS platform that adds a power dialer, automated texting, and CRM integration to outbound sales teams.TextlineTextline is a business SMS platform for two-way texting, shared team inboxes, automation, and compliance (including HIPAA-compatible messaging).
ManychatManychat is a chat marketing platform for automating conversations and campaigns across Instagram, WhatsApp, Facebook Messenger, SMS, and email.
SalesmsgSalesmsg is a two-way business texting and calling platform for sending and receiving SMS, MMS, and mass texts from a real phone number.