Textline
Textline is a business SMS platform for two-way texting, shared team inboxes, automation, and compliance (including HIPAA-compatible messaging).
What is Textline?
Textline is a business text messaging platform built around shared team inboxes, two-way SMS, and automation. It emphasizes collaboration features, integrations, and compliance, and is one of the better-known providers of HIPAA-compatible business texting. Pricing moved to bundled plans that include set agent seats and monthly message credits.
Best known for: Collaborative, compliance-friendly business SMS with strong HIPAA-compatible texting
Key features
- Shared team inboxes with assignment and collaboration
- Two-way SMS, MMS, and webchat
- Automations, scheduled messages, and auto-replies
- Surveys (NPS/CSAT) and announcements/broadcasts
- Integrations, API, and webhooks (including Salesforce on higher tiers)
- HIPAA-compatible messaging and security controls
Who Textline is best for
- Support and customer service teams handling two-way texting
- Healthcare and regulated teams needing HIPAA-compatible SMS
- Sales and operations teams sharing a texting inbox
Ideal team: Small-to-mid support, sales, or operations teams that want a collaborative, compliance-aware business texting inbox rather than a marketing-blast tool.
Textline pricing
Essentials
$149/flat / mo
- Includes 3 agents and 600 message credits/mo
- Automations, announcements, surveys, webchat
- 3-year conversation history and standard integrations
Pro
$349/flat / mo
- Includes 5 agents and 2,000 message credits/mo
- Unlimited history, custom roles, Salesforce integration
- Priority support and dedicated success manager
Enterprise
Custom
- Custom agents and message-credit volumes
- Advanced security and HIPAA-compatible option
- Flexible implementation and personalized account plan
Costs to watch before you commit
- Plans bundle a fixed number of message credits; extra credits run about $0.03 each (backup credits ~$0.04) and both outbound and inbound messages consume them
- Additional agents beyond the included seats cost extra per user
- 10DLC phone number registration adds roughly $15/month for compliance
- Annual (20% discount) versus monthly billing changes the effective price, and plans have agent minimums
Top Textline alternatives
Popular SMS & Chat Marketing tools teams evaluate alongside Textline.
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KixieKixie is a sales-focused calling and SMS platform that adds a power dialer, automated texting, and CRM integration to outbound sales teams.
ManychatManychat is a chat marketing platform for automating conversations and campaigns across Instagram, WhatsApp, Facebook Messenger, SMS, and email.
SalesmsgSalesmsg is a two-way business texting and calling platform for sending and receiving SMS, MMS, and mass texts from a real phone number.
SimpleTextingSimpleTexting is a cloud-based SMS and MMS marketing platform for sending mass texts, two-way conversations, and automated campaigns to customer lists.