VoIP & Business Phone
Nextiva
Reliable business VoIP with strong support and a customer-engagement suite.
4.6· 918 reviews· via CapterraFounded 2008 · Scottsdale, AZ
What is Nextiva?
Nextiva is a cloud communications platform offering business VoIP phone service, team messaging, video, and customer-experience tools. It serves SMBs and larger organizations that want a reliable all-in-one calling and engagement suite.
Best known for: Reliable business VoIP with strong US-based support
Key features
- Cloud business phone system
- Unlimited US and Canada calling
- Video meetings and team chat
- Auto-attendant and IVR
- Customer-experience suite
- Mobile and desktop apps
Who Nextiva is best for
- SMBs that prioritize uptime and hands-on support
- Teams wanting voice plus digital channels in one place
- Service businesses scaling beyond a basic phone line
Ideal team: Small-to-mid businesses of 5-250 that want dependable voice with room to grow into contact-center and CX features.
Nextiva pricing
Digital
$20/per user / mo
- Digital channels (email, chat, social)
- Web & mobile apps
- Review management
Popular
Core
$30/per user / mo
- Unlimited voice & video calling
- Auto-attendant & call routing
- Voicemail-to-email
Engage
$40/per user / mo
- Advanced IVR & call queues
- Toll-free minutes
- Contact-center tools
Costs to watch before you commit
- Monthly billing is priced higher than the annual per-user rates shown.
- Per-user pricing means costs scale linearly as headcount grows.
- Advanced call-center and AI features live on higher tiers or as add-ons.
Top Nextiva alternatives
Popular VoIP & Business Phone tools teams evaluate alongside Nextiva.
OpenPhoneModern, app-first business phone and texting for startups and SMBs.
RingoverUnlimited-calling cloud phone with dialers and CRM integrations.
Net2PhoneCloud business phone with strong international reach and support.
Google VoiceSimple business calling and texting inside Google Workspace.
Zoom PhoneCloud phone that plugs straight into the Zoom you already use.