VoIP & Business Phone
8x8
Unified cloud phone and contact center with global calling reach.
4.1· 308 reviews· via CapterraFounded 1987 · Campbell, CA
What is 8x8?
8x8 is a cloud communications provider offering an integrated platform for business phone, video meetings, team chat, and contact center. It targets mid-market and enterprise organizations that want unified communications and CCaaS with global calling coverage in one system.
Best known for: Unified cloud phone and contact center with global reach
Key features
- Cloud PBX business phone
- Integrated contact center (CCaaS)
- Video meetings and team chat
- Global calling in many countries
- SMS and messaging APIs
- Analytics and call reporting
Who 8x8 is best for
- Businesses needing unlimited international calling
- Companies combining UCaaS with contact center
- Mid-market teams with multi-country operations
Ideal team: Mid-market and larger organizations of 25-1,000+ that want combined phone, meetings, and contact center with global calling.
8x8 pricing
X2
$24/per user / mo
- Unlimited calling to 14 countries
- Voice, video & chat
- Team messaging
Popular
X4
$44/per user / mo
- Unlimited calling to 48 countries
- Supervisor analytics
- Call monitoring & barge
Contact Center
Custom
- Omnichannel routing
- Workforce management
- Advanced reporting
Costs to watch before you commit
- 8x8 has moved to quote-based pricing, so listed rates may differ from your actual quote.
- Regulatory fees of roughly $4.49-$5.48 per user/mo are added on top of the base price.
- Contact-center and higher X-series tiers require sales negotiation and annual terms.
Top 8x8 alternatives
Popular VoIP & Business Phone tools teams evaluate alongside 8x8.
OpenPhoneModern, app-first business phone and texting for startups and SMBs.
RingoverUnlimited-calling cloud phone with dialers and CRM integrations.
NextivaReliable business VoIP with strong support and a customer-engagement suite.
Net2PhoneCloud business phone with strong international reach and support.
Google VoiceSimple business calling and texting inside Google Workspace.