Freshsales

What is Freshsales?

Freshsales is a cloud-based CRM from Freshworks that helps sales teams manage leads, deals, and pipelines with built-in phone, email, and Freddy AI assistance, positioned as an affordable, easy-to-use alternative to enterprise CRMs. It targets startups and SMBs, offering a free tier for up to three users and paid plans from $9 to $59 per seat per month billed annually. Within the Freshworks suite it pairs naturally with Freshdesk, letting companies run sales and support on the same vendor's platform.

★ Best known for: Affordable CRM with built-in Freddy AI

Key features

• ✓Visual deal pipeline and Kanban management
• ✓Built-in phone, email, and chat
• ✓Freddy AI: contact scoring, deal insights, sequences
• ✓Workflow automation and sales sequences
• ✓Territory management and multiple pipelines
• ✓Reporting, forecasting, and custom dashboards

Who Freshsales is best for

• Teams that want an affordable, quick-to-deploy CRM without heavy admin overhead
• Teams running high-velocity, phone- and email-driven sales pipelines
• Teams that want built-in AI (lead scoring, deal insights) without add-on tools

Ideal team: Small-to-midsize sales teams (3–100 reps) at startups and SMBs that need a full-featured CRM at a low per-seat cost rather than an enterprise platform.

Freshsales pricing