Dialpad
AI-native business phone with real-time transcription and coaching.
What is Dialpad?
Dialpad is an AI-native cloud communications platform spanning business phone, contact center, and video meetings. Its signature feature is real-time AI that transcribes calls, surfaces coaching, and captures sentiment. It targets sales and support teams wanting built-in conversation intelligence.
Best known for: AI-native business phone with real-time transcription and call coaching
Key features
- Cloud business phone system
- Real-time call transcription
- AI coaching and sentiment analysis
- AI contact center
- Video meetings
- CRM integrations
Who Dialpad is best for
- Teams that want built-in AI call transcription and summaries
- Sales and support orgs needing real-time coaching
- Companies standardizing on Google Workspace or Microsoft 365
Ideal team: Small-to-mid businesses of 3-200 that want AI baked into everyday calling without paying extra for it.
Dialpad pricing
Standard
$15/per user / mo
- Unlimited calling & SMS
- AI transcription & summaries
- Google/Microsoft integrations
Pro
$25/per user / mo
- CRM integrations
- Local numbers in 70+ countries
- 24/7 live support
Enterprise
Custom
- Unlimited office locations
- SSO & SLA
- Priority support
Costs to watch before you commit
- Monthly billing is roughly $12/user/mo higher than the annual rates shown.
- Standard requires 3+ users to unlock some collaboration features.
- Enterprise pricing is quote-only and typically requires an annual commitment.
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